Dispatch system OpenScape Xpert

OpenScape Xpert is a reliable, secure, multi-line communications solution designed for
supporting time-critical communication needs of financial, energy, and commodity
trading as well as dispatchers such as control centers or public safety communication
operations. With its customizable user interface and powerful multi-line capabilities it
helps increase worker efficiency and productivity, while reducing operational costs and
complexity.

Multi-line communication

Traders and dispatchers can be responsible for handling hundreds of critical calls aday. Whether a multi-million dollar trade, vital cargo delivery, or human lives, these organizations depend on fast and reliable communications. OpenScape Xpert makes it easy – delivering unparalleled usability and flexibility to the dispatcher or trader to maximize effectiveness and efficiency.

Overview

This dramatically scalable communication solution optionally includes theOpenStage Xpert 6010p terminal, helping to support more than 600 lines to communicate, collaborate, and escalate. Since it is IP-based and supports SIP, it is easy to integrate with existing enterprise telephony solutions. Moreover, it makes it easy to support high ROI communication technologies such as Voice over IP (VoIP), IPTV, Unified Communications (UC) and Fixed Mobile Convergence (FMC).

Because it is designed around open standards, the solution is future-proof.

The OpenScapeXpert balances innovative features and unparalleled flexibilityagainst the security and reliability required of such a mission-critical system.

The large touch screen of the OpenStage Xpert 6010p turret allows users to select up to 200 customizable pages of user interface, enabling up to 12,000 user-definable soft buttons. Additional components include; PushtoTalk handsets, gooseneck microphone, and an external speaker module, especially designed for voice monitoring. Dispatchers or traders can setup the device exactly the way they want with all configuration and customization information stored centrally, facilitating global free seating and disaster recovery.

To reduce the number of moving partsand increase mean time between failures/replacement, the OpenStage Xpert deviceuses a compact flash card and is fanless. In addition, all of the components in the solution are compatible with VMware and can be doubled-up for redundancy and high availability

OpenScape Xpert 6010p V1 terminal

The main features of OpenStage Xpert V7R1

Usability

Traders and dispatchers can use manycommunication channels simultaneously, and initialize/finish dozens of calls each minute. OpenStage Xpert 6010p's crisp 10.4" touchscreen optimizes the handling of many calls per day

Prioritized call queue.

Fast, 1-button access from any screen to incoming or parked calls.

Customizable user interface

Up to 200 pages, 12,000 user-definablebuttons. Each trader or dispatcher can optimize the terminal for their own needs.

Integration options

Thrift API and TAPI interfaces plus a powerful macro language support integration with other programs.

Soft client option

Unify also offers a full featured OpenScape Xpert soft client for use on Linux and Windows devices including laptops, touchscreens and desktops.

Flexibility

Different businesses and services require different connection types, special inputs and outputs, and optimized user interfaces. OpenStage Xpert 6010p is configurable to each user's specific needs.

Numerous input/output options

Each device can include up to 4 handsets, headsets, or a gooseneck microphone, two additional speaker modules
(analog and USB) plus mouse and keyboard.

Secure, global free seating

Device setup, configuration, contact list and call memory stored centrally with no user information stored locally, for secure use of any terminal.

Multi-language support

Several languages are available for the user interface (English, German, French, Czech, Slovak, Polish, Russian, Italian, Portuguese, Spanish, Hungarian, Chinese-simplified (Mandarin)).

Broad telephony support

Easy provisioning, whatever type and mix of connection is required:

• Standard telecommunication lines (IP & TDM)
• Direct lines (ARD's & MRD's)
• Intercom & Broadcast (Hoots & Hollers)
• Radio and IPTV.

Reliability

When human lives or millions of dollars are on the line, communication is missioncritical. OpenStage Xpert 6010p is designed from the ground up to be fail-safe and reliable.

Redundant I/O

Dual LAN ports and 6 USB ports for reliable connectivity.

Redundant server architecture

Increases the availability of the whole multi-site system and provides all features to all sites.

VMware support

VMware vSphere support provides:

• High Availability (HA) – Automatic restart of virtual machines on another vSphere host when the server or the operating system fails.
  
• Fault Tolerance (FT) – Automatically triggers stateless failover when the protected virtual machine fails.

Deployment options

OpenScape Xpert can easily be deployed in almost any telecommunication environment, TDM or IP, centralized or distributed architecture. Since it is open standards-based and supports SIP, integration with thirdparty IP telephony solutions, voice recording or call logging solutions is easy. However, OpenScape Xpert is optimized to work with enterprise telephony solutions providing advanced VoIP and Unified Communications (UC) features.

The OpenScape Xpert Multi-Line Control servers (MLC) make it possible for every OpenStage Xpert 6010p to support up to 600 lines, any combination of standard telecommunication lines (TDM or IP), direct lines, hoots & hollers. Replacing expensive direct lines with IP lines can significantly reduce telecommunication costs. OpenScape Xpert System Manager makes it easy for the IT department to setup and configure each OpenStage 6010p Xpert terminal or soft client. Each customized user interface is stored in a secure System Manager profile.

If you are interested in getting a full consultation regarding the products manufactured by Unify, please contact our office