OmniPCX Enterprise Communication Server
Today’s organizations want to improve business responsiveness while offering employees more flexibility in the way they work. The OmniPCX® Enterprise Communication Server (CS) helps employees connect in real time whatever their location, and hold high-quality business calls with colleagues and customers.
Organizations can connect the OmniPCX Enterprise CS to the Alcatel-Lucent Rainbow cloud service: The Rainbow mobile and borderless collaboration application is the perfect business phone companion and helps employees respond faster and better to business requests.
Highlights
- Communicate with your teams and customers wherever you are
- Interact with your customers directly from your favorite business application
- Ensure business continuity with our secure, high-availability architecture
- Save money by adding communications to your private cloud with virtualization and high scalability to simplify maintenance for all sites
- Communicate on-demand, with a 100% cloud offer from one of our OTEC partners
Features
- Efficient call management including group calls, line supervision and call filtering
- Hybrid connectivity: IP, SIP, WLAN, IP-DECT, DECT, digital, analog
- Hybrid cloud connectivity with Alcatel-Lucent Rainbow for team collaboration and video conferencing
- Unique number between ALE business phones, ALE mobile handsets, softphones (IP Desktop Softphone and ALE SoftPhone) or Rainbow application to communicate anywhere
- Integration into SaaS applications to bring voice and collaboration
- Contact center with intelligent voice call routing and 360° view of omnichannel interactions with ALE Connect
- Encryption of communications and hardened software against cyberattacks
- High availability and scalability up to 15,000 users per instance
- Virtualized multi-instance architecture for private cloud
- Software update and monitoring from the cloud with ALE Cloud Connect
- Tools for management with OmniVista 8770 NMS, automation, call routing and notification services
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