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Avaya and Alcatel-Lucent Enterprise announce a strategic partnership to accelerate customers’ transition to cloud technologies
Raleigh-Durham, NC & Paris, France — March 30, 2022 — Avaya (NYSE: AVYA), a global leader in solutions for enhancing and simplifying communications and collaboration, and Alcatel-Lucent Enterprise, a leading international provider of communications, networking, and cloud solutions, today announced a strategic partnership that expands the availability of Avaya OneCloud CCaaS (Contact Center as a Service) composable solutions to ALE’s global customer base, while also making ALE digital networking solutions available globally to Avaya customers.
As part of this partnership, ALE will offer Avaya OneCloud™ CCaaS, which provides ALE customers with advanced capabilities in artificial intelligence, identity and security, workforce engagement management (WEM), and customer experience services. Avaya will offer its customers ALE Digital Age Networking solutions, covering the full range of enterprise wired and wireless connectivity technologies with advanced cloud platform services, leveraging the latest developments in IoT analytics, digital workflows, secure mobility, and AI-driven network automation.
“We are very excited to partner with Avaya to deliver market-leading CCaaS capabilities to our customers and expand the market reach of our Digital Age networking solutions,” said Jack Chen, CEO of ALE. “The extensibility and composability of the Avaya OneCloud CCaaS platform allows us to work with an ecosystem of leading industry partners to create deeper and more compelling experiences with Avaya that our customers need.”
“We are very pleased to partner with ALE to offer our OneCloud CCaaS to their global base of nearly one million customers and almost 3,000 partners, and to strengthen our portfolio by adding ALE networking technologies,” said Jim Chirico, President and CEO of Avaya. “The partnership we are announcing today is highly complementary, and we believe it represents a significant opportunity for Avaya and ALE customers to accelerate their move to the cloud by deploying world-class cloud technologies from two global leaders in communications.”
Business customers worldwide will be able to undergo digital transformation and move to the cloud, delivering differentiated customer experiences for their end users and improving working conditions for employees.
“Adding ALE to the Avaya OneCloud ecosystem reflects the growing strength of Avaya’s cloud offerings as well as the success of the company’s strategy to deliver a composable architecture for the experience economy,” said Zeus Kerravala, Founder and Principal Analyst at ZK Research. “ALE benefits from access to the growing Avaya Experience Builders ecosystem, as well as an expanding customer base requiring support across all levels of cloud migration strategies, while Avaya’s solutions will be enhanced by adding ALE’s networking portfolio in the digital age, including their industry-leading IoT connectivity solution. This combination of ALE’s comprehensive IoT management and broader enterprise networking portfolio, together with the OneCloud Experience Platform, will provide customers with an unmatched ability to build the future of work, connect all elements of their enterprise, serve every customer need, and compete in the experience economy.”