Here are a few examples of how mobile technologies can solve important challenges:
- Mobile applications can simplify check-in and check-out processes, as well as make booking easier;
- Notifications or calls between mobile devices increase efficiency and improve communication. For example, housekeeping staff can send a code to the reception desk when a room is ready;
- In boutique hotels, smartphones with mobile applications can be used to manage guest requests, replacing the front desk;
- Special “man-down” applications for smartphones can help ensure safety. To meet guest expectations in terms of technology, hotels focus their investments in three areas:
- Improving cybersecurity. Protecting both payments and confidential data;
- Modernization of rooms and hotel facilities;
- Using Internet of Things (IoT) capabilities to create new remotely managed services;
- Increasing bandwidth. Expanding Wi-Fi coverage and supporting infrastructure to improve mobility.
Special attention should be given to the issue of cybersecurity in hotels.
Let’s take one example. A ransomware attack on an electronic key system of a luxury hotel in Austria resulted in dozens of guests being locked inside their rooms. Hackers also took control of the hotel booking system and cash register until a ransom of 1500 bitcoins was paid.
IoT devices often have vulnerabilities in their protocols, making them a potential entry point for security breaches. IoT isolation policy places these devices into virtual network containers, which are easier and more cost-effective to deploy and manage than separate physical networks. These containers also isolate and limit any security breaches. Your on-demand ALE network provides global coverage with a focus on local market specifics. It ensures you have access to the most available and modern network services that can scale to meet peak demand. We offer new business models that allow you to pay for services. A new generation of concierge services.
Increasingly, hotels and public venues require reliable wireless networks to support greater mobility and IoT. Unfortunately, outdated Wi-Fi networks continue to create problems in the digital era. Increased traffic from new streaming services and data-intensive applications overloads networks; demand for fast Wi-Fi deployment and high-speed services overloads IT staff and existing resources; complex IT infrastructure and difficulties managing separate wired and wireless networks complicate cybersecurity management. A reliable hotel network is required. The Alcatel-Lucent Enterprise network architecture can change all this. It provides a digital foundation for mobility and collaboration, regardless of location, through a unique combination of distributed wireless controller architecture, unified access, intelligent fabric, smart analytics, and multi-layer IoT isolation security policy.
The central element in providing accessible mobility within your hotel is the Alcatel-Lucent OmniAccess Stellar WLAN wireless local network. It delivers enterprise-grade capabilities with operational simplicity and a low total cost of ownership (TCO). It supports next-generation wireless access points:
- 802.11ac Wave 1 and Wave 2 standards;
- Gigabit and multi-gigabit Ethernet connections;
- Location-based services using low-energy Bluetooth beacons;
- Operation in harsh environmental conditions;
- Simple and secure guest onboarding and management.
Combined with centralized management for large networks, it supports:
- Unified wired and wireless network management (when using Alcatel-Lucent solutions);
- Role-based policies;
- Smart analytics;
- Distributed intelligent control;
- Advanced wireless networking features.
The new benefits of the OmniAccess Stellar WLAN solution improve Wi-Fi network performance. It provides an efficient, cost-effective, and scalable way to ensure mobility for staff and guests and accelerate IoT adoption:
- Easy connectivity ensures a convenient and secure experience for guests and employees;
- A unified network (wired and wireless when using Alcatel-Lucent solutions) ensures stable user experience. Cloud management ensures high service quality. Distributed intelligent controller architecture ensures better performance, high availability, and scalability while reducing complexity and total cost of ownership;
- Business growth becomes easier thanks to high-speed Wi-Fi, better radio coverage, and flexible cloud scalability;
- A future-proof solution built on new technologies and services to protect investments.
If you are interested in receiving full consultation regarding products manufactured by Alcatel-Lucent Enterprise, please contact our office:
03110, Ukraine, Kyiv, 3-B Solomianska St., office 205
Tel.: +380 (44) 520 2030
Fax: +380 (44) 520 2028
e-mail: [email protected]