VoCoVo: a flexible and fully customized solution for retail

VoCoVo: a flexible, fully tailored solution for retail

VoCoVo offers a unique communications solution for retail, fully adapted to business goals and employee needs. VoCoVo intelligently integrates hardware with software and API connectivity, creating a communications environment that supports both your staff and your customers.

At a time when retailers need more than one-size-fits-all solutions, VoCoVo delivers a people- and technology-focused platform that first builds efficient connections between employees and then extends to everyone involved—from customers to head office.

Intelligent connection of hardware with software and API integration.

Benefits of VoCoVo for retail

VoCoVo addresses key retail challenges by providing:

1. Scalability - a modular solution that grows with your business.
2. Easy installation - VoCoVo specialists use existing cabling to minimize downtime.
3. Security - no open radio frequencies and no loud public alerts.
4. Full connectivity - communication between staff and customers becomes more convenient.
5. Data visibility - a portal enables head office to access real-time data.
6. API-ready integration - the ability to connect VoCoVo with other smart in-store technologies.

Product overview

VoCoVo Keypads

The VoCoVo Keypad with audio communication enables colleagues at tills or in customer service to request help and indicate the nature of their request with a single button press.

Pressing one of the configurable keys instantly generates an audio message that is broadcast to colleagues on the VoCoVo conference via their headset or handset. The message includes the location and type of request, making it easy to identify the need and respond accordingly.

Two-way communication with colleagues

VoCoVo Keypads have integrated audio, so colleagues providing assistance can call back to the keypad via full-duplex communication—eliminating the need to walk back and forth to the till. The ad-hoc messaging feature allows checkout colleagues to request help even when there is no dedicated button for it. Their short recorded message is broadcast to the VoCoVo conference.

VoCoVo Call Points

Designed for use with the VoCoVo Controller, the wireless VoCoVo Call Point enables customers to request assistance exactly where and when they need it. When the call button is pressed, an audio message is immediately generated and sent to support colleagues via their VoCoVo wireless device. The message includes the location where help is required.

Instant customer assistance

Deliver excellent on-demand customer service. Our contact points free your team to work productively on the shop floor and to support customers remotely—for example, at Click & Collect counters, customer service desks, or self-checkout areas. Answer customer questions quickly by enabling your team to respond remotely via the Call Point when they don’t need to be physically present. The Call Point indicator flashes to let customers know the request has been sent.

VoCoVo Link

VoCoVo Link is a ready-to-use team communication solution for retail and service environments.
The system is designed for small teams that need fast, reliable, and natural communication without complex setup. Simply plug it in — and your team is instantly connected.

Forget noisy walkie-talkies, delays, and limited range. VoCoVo Link uses full-duplex technology, allowing employees to speak simultaneously — as naturally as in a regular conversation. No “channel switching,” no waiting for a signal.

Built on VoCoVo technology, the solution provides stable internal communication for stores, hotels, pharmacies, and service centers.

Key Benefits of VoCoVo Link:

• Ready to use in minutes
  The Plug & Play kit requires no complex programming or IT integration.
• 100% real-time voice transmission
  Full-duplex communication ensures clear audio with no dropouts or delays.
• Team voice conferencing
  Create dedicated groups for management or security teams when needed.
• Lightweight and comfortable headsets
  Ergonomic design allows staff to work comfortably throughout the entire shift.
• Long battery life
  Up to 48 hours of operation on a full charge (approximately 3 hours to recharge).
• Controlled communication
  Push-to-Talk and Mute buttons prevent accidental transmissions.
• Easy to scale
  Expand your team without replacing the entire system.

VoCoVo Series 5 Pro Headsets

Tested for resilience to extreme temperatures, moisture, drops, and more, the new VoCoVo Series 5 Pro headset delivers outstanding durability—reducing repair and maintenance costs. The S5 Pro is designed and engineered around the specific requirements of retail users.

Designed, engineered, and optimized for retail users

The first VoCoVo Series 5 Pro headset created exclusively for retail was built based on direct feedback from retail leaders who have trusted VoCoVo technology for decades.

The Series 5 Pro headset is compatible with existing VoCoVo equipment and can connect to both new and existing VoCoVo Enterprise systems. However, the S5 Pro goes beyond the functionality of the previous-generation Series 4 headset by delivering improved durability, comfort, HD audio, and battery performance.

The S5 Pro is also ready for integration with third-party applications, including telephony, smart shelving, CCTV, self-checkout, and store alarms—improving connectivity between in-store colleagues and the technologies that keep the business running.

Key features of VoCoVo Series 5 Pro:

• Enhanced durability: tested for resistance to temperature changes, moisture, and drops.
• Compatibility with VoCoVo Enterprise and integration with telecom systems, smart shelves, security cameras, self-checkout, and other retail components.
• IP65-rated protection against water and dust.
• Drop resistance up to 6 feet.
• Operating temperature range from -10°C to +55°C.

Be ready for new challenges with VoCoVo Series 5 Pro

Built specifically for retail, the VoCoVo Series 5 Pro headset is a reliable and durable solution for creating a stable, flexible communications system.

Brochures

Vocovo Ua.pdf

VoCoVo-Link-Brochure-Datasheet.pdf

Ready to make your team communication even more effective? Contact us for a detailed consultation and learn how VoCoVo Series 5 Pro can enhance communications in your store.