Your guests want to stay connected with you wherever they are and whenever they need it. Guests are forced to use their smartphones to ask questions, make or cancel reservations, or order any service. You can increase the value of your services by implementing a mobile hotel application from Alcatel-Lucent Enterprise (ALE), which makes it easier to book rooms, make changes, and maintain seamless communication throughout the entire journey.
The implementation of ALE IT solutions provides a support network for full mobility and guarantees an unforgettable guest experience. ALE solutions optimize staff efficiency, simplify IT operations, and help achieve maximum occupancy. They also help increase revenue and competitiveness.
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Several ways to ensure guests’ presence in the hotel’s digital ecosystem:
- Allow your guests to connect with you before their arrival
Everyone appreciates comfort. Be available to your guests while they are traveling, answer their questions, or provide easy access to information. Make their life easier and they will appreciate it. Stay connected with your guests while they are on the way, confirming or canceling reservations in real time.
- Allow guests to communicate with staff and order services from their devices
Provide mobile access to your staff and services through a mobile application. Offer free Wi-Fi, easy access to the hotel directory, and a human voice on the other end of the line.
Implement the Rainbow communication platform in your booking center so guests can interact with a chatbot for common questions, make voice or video calls, open video chat, or use screen sharing. Guests receive quick answers, the booking process becomes faster and simpler, and instant communication allows you to rebook rooms in case of last-minute cancellations.
- Send relevant notifications to guests’ devices directly through the hotel mobile application
Now you have direct access to the guest—use it to offer more valuable, personalized services!
Hotels can implement an electronic concierge service using push notifications that offer guests hotel services or promotional vouchers and discounts based on their location. It can also notify guests about any emergency situation and guide them to the nearest safe exit or location.
- Maintain contact with guests after their departure via the mobile application
The hotel mobile application allows guests not only to stay in touch with you but also to rate their stay and provide continuous feedback.
Mobility is the foundation of how you serve your guests—from the first click to checkout—and the Alcatel-Lucent Enterprise mobile application is an excellent assistant for the hospitality business.
InfoTel is a certified partner of Alcatel-Lucent Enterprise at the level of Expert Business Partner in enterprise communication systems and unified communications systems.
Manufacturer website: http://enterprise.alcatel-lucent.com/
If you are interested in receiving a full consultation regarding products from Alcatel-Lucent Enterprise, please contact our office:
03110, Ukraine, Kyiv, 3-B Solomianska St., office 205
Tel.: +380 (44) 520 2030
Fax: +380 (44) 520 2028
e-mail: [email protected]
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