CallWay is a progressive Ukrainian company that has developed one of the best platforms on the Ukrainian market for organizing effective contact centers. CallWay Contact Center solution allows you to create solutions taking into account the specifics of your business processes.
CallWay Contact Center is highly reliable and flexible. Has a convenient user interface. An effective tool for intelligent handling of a large number of calls.
CallWay Contact Center complex application allows:
● Accelerate the processing time of requests by using headsets and automatically entering the client's phone number into the new order window;
● Reduce the cost of calls to mobile numbers through the use of GSM gateways and calls "along the path of the least cost";
● Reduce the number of operators / dispatchers by reducing order processing time, autoinformer and automating repeated calls from other software;
● Eliminate the busyness of telephone lines and the possibility of missed calls, due to intelligent routing and queues of callers ;
● Control the work of the contact center by keeping statistics of all calls and the ability to listen to them. Calls are stored as long as it is required, and based on statistics, you can receive reports;
● Provide customers with callback services, automatic conference with a courier / driver, calculation of connection waiting time, automatic notification of order status and others.
● Serve VIP clients in the first place, and block unwanted calls ("black list");
● Analyze the load of the contact center and easily add new operators by simply connecting them to the control room via the Internet.
CallWay Contact Center - these are contact centers and IP PBX first-hand. Consulting, design, integration, support.
Official website: https://callway.com.ua/
If you are interested in receiving additional information regarding the products manufactured by CallWay, please contact us for consultation at the office.